Privacy Policy

This privacy policy explains how Dora Baltea Avventura, operating from 55 Via Dora Baltea, Ivrea, Piedmont, zip 10015, Italy, collects, uses, and protects your personal information when you use our site and services related to adventure activities such as rafting, kayaking, hydrospeed, canyoning, trekking, equipment rental, and training.

Information We Collect

We collect personal information necessary to provide our services. This may include:

• Contact details: Your name, address, phone number, and email address.
• Booking information: Details about the services you book, dates, and participants.
• Health and safety information: Relevant medical conditions or physical limitations necessary for assessing your ability to safely participate in activities like rafting, canyoning, or trekking.
• Payment information: Details required for processing transactions (though we do not store full payment card details on our servers; this is handled by secure payment processors).
• Communication data: Records of your correspondence with us.
• Website usage data: Information about how you use our site, collected through cookies and similar technologies (see Cookies section below).

How We Collect Your Information

We collect information in several ways:

• Directly from you: When you make a booking, contact us, fill out forms related to activities (including safety waivers or health declarations), or interact with our staff.
• Automatically: As you navigate our site, certain information may be collected through cookies or server logs.

How We Use Your Information

We use your personal information for the following purposes:

• To provide our services: Processing bookings, arranging activities, managing equipment rentals, conducting training courses, and ensuring your safety during excursions.
• To communicate with you: Responding to your inquiries, sending booking confirmations, updates about your booked activities, or other relevant information.
• For safety purposes: Using health and safety information to assess risks and take necessary precautions during adventurous activities.
• For payment processing: Handling transactions for services rendered.
• To improve our services: Analyzing usage data to understand how our site and services are used and identify areas for improvement.
• For marketing (with your consent): Sending you information about other services, offers, or events that may be of interest to you. You can opt out of marketing communications at any time.
• To comply with legal obligations: Meeting legal or regulatory requirements.

Sharing Your Information

We may share your personal information with third parties under limited circumstances:

• Service Providers: We may share information with trusted third parties who perform services on our behalf, such as payment processors, guides assisting with activities, or IT service providers. These parties are obligated to protect your information and use it only for the purposes for which we disclose it to them.
• Safety and Emergency: In case of an emergency or safety concern during an activity, we may share relevant health or contact information with emergency services or medical professionals.
• Legal Requirements: We may disclose your information if required by law, court order, or government request.
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. For example, booking and safety information may be retained for a period required by law or industry safety standards.

Your Data Protection Rights

Under applicable data protection laws, including the General Data Protection Regulation (GDPR), you have rights regarding your personal information. These rights may include:

• The right to access: Request a copy of the personal information we hold about you.
• The right to rectification: Request correction of inaccurate or incomplete information.
• The right to erasure: Request deletion of your personal information under certain circumstances.
• The right to restrict processing: Request that we limit how we use your information.
• The right to data portability: Receive your personal data in a structured, commonly used, and machine-readable format.
• The right to object: Object to our processing of your personal information, for example, for direct marketing.
• The right to withdraw consent: If we rely on your consent to process your information, you have the right to withdraw that consent at any time.

To exercise these rights, please contact us using the details provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your data.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure.

Cookies and Tracking Technologies

Our site uses cookies and similar tracking technologies to collect information about your browsing behavior. This helps us analyze site traffic, improve site functionality, and understand user preferences. You can control cookies through your browser settings, but disabling cookies may affect your experience on our site.

Children's Privacy

Our services are generally not directed at individuals under the age of 16. We do not knowingly collect personal information from children without appropriate parental consent. If we become aware that we have collected information from a child without proper consent, we will take steps to delete it.

Third-Party Links

Our site may contain links to third-party websites. This privacy policy applies only to our service. When you click on a link to another website, we encourage you to read their privacy policy. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Contact Information

If you have questions or concerns about this privacy policy or our data practices, please contact us at our physical address:

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically.